Our Services

Hours and Information

Confidentiality and Medical Records

Patients’ personal and health information are treated with the utmost confidentiality by all of the office staff. The facility operates in accordance with all state and federal guidelines. Whenever a patient is referred, any needed medical records will be provided. Patients who need records for any other purpose should contact the records department.

Appointments

Phone number: 304-243-3880
Appointments can be made from 8:00 a.m. until 4:00 p.m. Monday through Friday during regular business hours. Tell the receptionist the type of appointment being sought, such as sick visit, follow-up visit or annual exam. This will help the staff to devote adequate time to the visit.

Patients who are sick should call early in the day. Those who cannot keep an appointment should let the staff know 24 hours in advance, if possible. Knowing there is a vacancy allows the center to schedule another patient. Those who have an appointment for one family member and believe another member also needs to be seen should call the office so the staff can make adjustments in the doctor’s schedule.

Patients should arrive at least 15 minutes before their appointment, and bring the following:
  • Current medications.
  • All insurance cards.
  • Co-payment.

After Hours

Routine requests such as referrals and prescription refills are only handled during regular business hours. Those with an urgent medical problem after hours should call the regular phone number, even on weekends or holidays, to obtain instructions.

Emergencies

One of the doctors is available every day, 24 hours a day to handle urgent medical problems. Patients should call first for instruction unless it is a true emergency. Examples of emergencies include: heavy or excessive bleeding, chest pain, symptoms of a heart attack, unconsciousness, broken bones and similar situations. Those with a true emergency should seek care immediately and proceed to the nearest hospital. Have the emergency department notify the Family Health Center after arrival.

Prescription Refills

Prescription Refill phone number: 304-243-3884
When calling, have the following information ready:
  • Full name.
  • Date of birth.
  • Phone number with area code.
  • Exact spelling of the prescriptions to be refilled and the dose for each.
  • Name and location of the pharmacy.

Please allow a minimum of 48 hours for prescription to be called in. Check with the pharmacy before picking up the prescription.

Fees and Payments

The Family Health Center accept cash, check, VISA, MasterCard and Discover. For patients’ convenience, there is an ATM in the lobby. Co-pays are to be paid at the time of the appointment. Payment arrangements can be made for those with special needs. Please see the office manager to discuss the situation.

Referrals

Referral phone number: 304-243-5169
When calling, have the following information ready:
  • Full name.
  • Daytime phone number.
  • Name of insurance company.
  • The reason for referral (a visit, procedure, test, surgery, etc.).
  • The name of the doctor or facility.
  • The requested appointment date.

Please allow a minimum of 48 hours for the center to make referral arrangements.

Insurance

The Family Health Center accepts most major insurance carriers. Patients are responsible for knowing the benefits and rules for their insurance. The Family Health Center will bill according to patients’ insurance guidelines.

Test Results

Diagnostic tests take various amounts of time to interpret, so the results are not always immediately available. If a patient’s test results are significantly abnormal, their physicians or staff will be in contact. Patients may obtain their test results at their next visit. Those who wish to call for results should consult the list below to determine when the test results will be available.

ProcedureResults Available
Blood testsAfter 7 business days
HIV or hepatitisAfter 14 business days
PAP smearAfter 21 business days
X-raysAfter 7 business days
EchocardiogramAfter 14 business days
Thallium stress test   After 14 business days
Sigmoidoscopy After 14 business days
ColposcopyAfter 14 business days
Health for Entire Family

Health for Entire Family

The Family Health Center is located in one of four professional medical towers adjacent to Wheeling Hospital. With more than 11,000 square feet, the center provides patient exam rooms, procedure rooms and conference facilities, as well as office space for residents, faculty and support staff.